How It Works
Your Journey with Sinocare
From your first message to your final follow-up, every step is handled in English — with a dedicated coordinator by your side throughout.
A Clear Process, No Surprises
We know that seeking medical care abroad can feel daunting. That's why we've designed a structured, transparent process that keeps you informed and in control at every stage. Here's exactly what happens when you work with Sinocare.
Initial Enquiry & Remote Consultation
Send us a message describing your medical situation. Within 24 hours, a coordinator will reach out to schedule a video or phone call. During this call we review your existing records, clarify your goals, and begin designing your Chengdu itinerary.
- ✓Submit an enquiry via our contact form or email
- ✓Coordinator responds within 24 hours
- ✓Video or phone consultation in English
- ✓Review of existing test results and medical history
- ✓Initial hospital and specialist recommendations
Itinerary Confirmation & Appointment Booking
Once you approve the plan, we contact hospitals and specialist departments directly to secure your appointments. We handle all Chinese-language communication with registration offices, so you never need to navigate the system yourself.
- ✓Sinocare books all appointments on your behalf
- ✓Direct liaison with hospital registration and specialist departments
- ✓Appointment schedule confirmed in writing
- ✓Guidance on what to bring and what to expect
- ✓Visa and travel advice provided on request
Arrival, Transfer & Orientation
Your coordinator meets you at Chengdu Shuangliu International Airport and transfers you to your accommodation. We brief you on the schedule, answer any last-minute questions, and ensure you're settled before your first appointment.
- ✓Airport pickup in a private vehicle
- ✓Transfer to hotel or serviced apartment
- ✓Full schedule briefing on arrival
- ✓24/7 coordinator contact number provided
- ✓Pharmacy and convenience store orientation if needed
Hospital Appointments & Accompanied Consultations
Your coordinator accompanies you to every appointment. We provide real-time English–Mandarin interpretation throughout each consultation, ensure your symptoms are accurately conveyed, and help you ask the right questions. After each visit we summarise what was discussed and what happens next.
- ✓Coordinator accompanies you to every appointment
- ✓Real-time English–Mandarin interpretation
- ✓Accurate description of symptoms and medical history
- ✓Assistance with prescriptions, referrals, and next steps
- ✓Post-consultation summary provided in writing
Diagnostic Tests & Report Collection
Many consultations require blood tests, imaging, or other diagnostics. We accompany you to the relevant departments, explain each procedure, and collect your results on your behalf when they are ready. All reports are then prepared for translation.
- ✓Accompaniment to all diagnostic departments
- ✓Explanation of each test or procedure in English
- ✓Collection of results and reports on your behalf
- ✓Coordination between departments if multiple tests are needed
- ✓Reports handed to translation team immediately
Medical Report Translation
Every report undergoes our three-stage translation process: an AI-assisted initial pass for speed, a review by a qualified English-language professional, and a final check by a certified medical translator. The finished document is formatted and ready to share with your doctor at home.
- ✓Stage 1: AI-assisted translation for completeness
- ✓Stage 2: Review by a qualified English-language professional
- ✓Stage 3: Final check by a certified medical translator
- ✓Clean formatted output ready for your home physician
- ✓Delivered within 48 hours of receiving the report
Departure & Post-Return Follow-Up
We transfer you to the airport and conduct a structured follow-up call after your return home. We check on your recovery, clarify any questions about your treatment plan, and liaise with your Chengdu doctors if your home physician needs additional information.
- ✓Airport transfer on departure day
- ✓Structured follow-up call within two weeks of return
- ✓Clarification of treatment plans and medication instructions
- ✓Liaison with Chengdu doctors on behalf of your home physician
- ✓Ongoing support available by message at any time
Common Questions
Ready to Begin?
Send us a message and we'll walk you through the process in detail — no obligation.
Start Your Enquiry